Return Policy

Return Policy for oravanpyörä.fi
Effective Date: 30.05.2024
At oravanpyörä.fi, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return the item(s) following the guidelines outlined in this Return Policy.
1. Eligibility for Returns
- Items must be returned within 30 days from the date of receipt.
- Items must be unused, in their original condition, and in the original packaging.
- Items must include all original tags, labels, and accessories.
- Items marked as "Final Sale" or "Non-Returnable" are not eligible for return.


2. Non-Returnable Items

Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Digital products (e.g., downloadable software, e-books)
- Gift cards
- Intimate or sanitary goods (e.g., undergarments, swimwear)
3. Return Process
To initiate a return, please follow these steps:
3.1 Contact Us
- Email us at
- Provide your order number, the item(s) you wish to return, and the reason for the return.
3.2 Pack and Ship
- Pack the item(s) securely in the original packaging, including all original tags, labels, and accessories.
- Include a copy of the original receipt or proof of purchase.
- Ship the package to the following address: Niittykatu 11 A 15, 02200, Espoo
3.3 Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
4. Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed as follows:
- The refund will be issued to the original payment method.
- Please allow 14 business days for the refund to appear on your account.
5. Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process to return the original item and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Provide your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
7. Questions
If you have any questions or need further assistance with your return, please contact us at:
Thank you for shopping with oravanpyörä.fi. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.